Shipping policy
Last updated: November 3, 2026
Every Luna Glow dress is made to bring a little extra sparkle to her day. Here's how it gets from us to your door.
Where we ship
- United States (all 50 states)
- Canada, United Kingdom, Australia, Japan and Taiwan
- European Union: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden
If your country isn't listed, we can't deliver there yet. We hope to soon.
Shipping cost and delivery time
| Destination | Shipping | Estimated delivery |
|---|---|---|
| United States | $4.99 flat | 7–10 business days |
| Canada, UK, Australia, Japan, Taiwan and EU | $14.99 flat | 15–20 business days |
Delivery times are counted from the day you place your order. Business days are Monday to Friday, excluding public holidays. During busy seasons, like Halloween and the holidays, or if customs takes longer, delivery can take a few extra days. Your shipping cost is always shown at checkout before you pay.
International orders
International orders are paid securely through PayPal at checkout.
Orders shipped outside the United States may be charged import duties, VAT or other taxes by your country's customs office. These charges are set by your local authorities, aren't included in our prices or shipping fee, and are paid by the recipient on delivery. If a parcel is refused because of these charges, the return shipping cost will be deducted from any refund.
Tracking your order
As soon as your dress ships, we'll email you a tracking number. Tracking can take 24–48 hours to show its first update. You can also ask us anytime at cs.glowingdress.shop@gmail.com.
Address accuracy
Please double-check your shipping address at checkout. If you spot a mistake, email us within 12 hours of ordering and we'll do our best to fix it before your dress ships. We can't be responsible for parcels delivered to an incorrect address entered at checkout.
Lost, damaged or incorrect orders
If your order arrives damaged, incomplete or incorrect, email us within 7 days of delivery at cs.glowingdress.shop@gmail.com with your order number and clear photos. We'll make it right with a replacement or a refund.
If your tracking hasn't updated for 10 business days (US) or 15 business days (international), or your parcel shows as delivered but you can't find it, contact us and we'll look into it with the carrier.
Questions?
We're happy to help. Email cs.glowingdress.shop@gmail.com and we'll reply within 1–2 business days.
Luna Glow is operated by Canelia LLC, 212 N 2nd St, Ste 100, Richmond, KY 40475, United States.